SAA staff break wheelchair while stored in gulley

Family flew with SAA from Germany to SA. One member of the party is wheelchair bound. SAA crew stored wheelchair in the gulley. When they landed at OR Tambo somehow (mysteriously) the wheelchair was broken. To date, SAA has not made contact with the family member. Pathetic to say the least. Next week same family is flying to PE from OR Tambo and they fear that the repaired wheelchair may be broken again. KUDOS to Louis Datnow Luggage who took care of the repair as well as the delivery from JHB to PTA although it was not their responsibility to deliver the repaired wheelchair. SHAME on you SAA.