SAA Shocking service

<p>I had a flight from ORT to Heathrow with my two small kids, 2 of the inflight entertainment screens did not work and the flight was full so we could not be moved. This is a long flight with kids and the worst of it was you build them up and they get excited to use the facalaties. When we landed my bag was badly damaged as well. So not the best way to kick off a very expensive holiday. I emailed SAA a very polite message asking them for assitance, i recieved one mail as a notification and then another saying it was handed over ot a consultant and i would be contacted. I still have not heard from them. </p> <p>The really have no customer service at all and when you call there number you sit on hold for 30 mins plus. </p> <p> </p> <p> </p>