SAA service desk

Today while trying to take my last flight from Johannesburg to Durban after traveling for 24 hours I claimed my luggage and then rolled through to re check in my luggage. However nobody was at the counters so I had to exit and go to the main check in counters, were I was met by a gentleman who was very nice and kind and was happy to assist me in understand that their baggage policy is different to Etihad’s. Not a problem for me however his Team Leader ( Tshililo Mueds) then interrupted us and told him to go somewhere else and started speaking in another language to the gentleman. He didn’t greet me didn’t explain anything just told me I need to to the service desk and pay. Showed me over and then from there continues to discuss in another language the situation with the gentleman at the counter and when I asked from clarity just told me to pay and we can continue he then left with my boarding pass and then a few minutes later stated I need to pay R600 not R300 as the issue is I had an extra luggage and an over weight luggage. I don’t mind paying and I understand the baggage policies I do a lot of flying internationally for my job. However the rudeness and how unprofessional he was is what made me upset. I work in the hospitality and have said at both high luxury hotels and entry level I have flown with multiple airlines including the SAA however I have never been treated with such disrespect and honestly I was fed up at that stage. This needs to be made aware that the was extremely inappropriate, rude and disrespectful.