SAA Poor Service

Some six (6) months ago my VOYAGER account was hacked. 500,000 plus VOYAGER miles was *****ulently removed from the account. The matter was reported to SAA who, for the past six (6) months have been investigating. In the meantime the account has been blocked.

There is no-one to talk to. Only answer I receive is that Head Office in investigating. So I ask again, "how long does an investigation take?"

I need to travel and would like to use my miles. Is this a deliberate ploy by SAA to make me pay for travel rather than using what is mine?

SAA can grow as much as they like. They may even increase their international routes. For me there are many other airlines who are more customer orientated.