SAA - PATHETIC SERVICE DELIVERY

Managers,Operations Managers,Supervisors are NEVER avlbl and are in meetings 24/7Neither do they call back for problem matters which is out of the sub ordinates mandates.I made a one way voyger booking earlier 14th April 2015.They make a tentative booking with Abu Dhabi of which I want to confirm but I'm told airport taxes is not on the system they will have to refer the matter to their ticketing office.I call in on a daily basis to follow up but am told no response. After a week I attempt to call ticketing office to which I am passed from one desk to the next...to find out that no one can actually contact ticketing office besides by email.I then call the executive suites to lodge a complaint and also to get someone who is mandated enough to sought the matter out. Instead they refer me back to voyger call centre and no one from management ever calls back.After days of calling in to the voyger office I'm told that the problem is the system will not generate airport taxes on 1way I need to book a return.I then book a rturn to go thru the same prblm.3 weeks later no progress and still waitin.They put your call on hold for 45min trying to locate manager to assist who still dsnt resolv