SAA NO SYMPATHY!! ****MERS!! REFUND!!

I booked a flight after receiving bad news that my mother passed away with SAA using my Discovery bank app at 3:45am which the flight was departure at 06:10am for 3 people. We arrived at the checking inn counter @06:53am the lady told me the gates are closed I cannot board and that means we are no show. I asked to be scheduled for another flight or be put on standby flight. She told me I have to book another flight " with what money"??? the money I booked with was my last money since I did the booking immediately, I receive the call that my mother passed away. I tried pleading with SAA even call their refund customer care but with no luck. I was told we are no show" the list they could have done was to put us on a standby and pay penalty. But they refused to refund me my hard-earned money R8900. I was crying the whole because of your coldly business ethics. YOU ARE ****MING PEOPLE EVEN WHEN THEY ARE DOWN. MY MOTHER PASSED AWAY. AND NO SYMPATHY TO PUT ME ON THE NEXT FLIGHT. NOT EVEN 10% YOU ARE HARDLESS YOU DON'T CARE ABOUT OTHER PEOPLE. EVEN IF SOMEONE GOT INVOLVED IN A CAR ACCIDENT ON THEIR WAY YOU WON'T REFUND. YOU HARDLESS!!! AND ****MERS!!!!! WHY CAN'T I GET MY REFUND??????? @SAA