SAA: No customer service

We have made a booking on SAA on the 17/3/2018 for 10.40h flight to PE.We had to attend a wedding in Cradock at 15h00 that afternoon.The flight was delayed twice and the second time it was delayed to 15h00 which meant that we would miss the whole purpose of our journey.We went back to the SAA counter to retrieve our suitcase but a attendant at the counter made some phonecalls and said that SAA would refund us the price of our cancelled ticket. He helped us book a flight on Safair and we paid for anonther ticket. I have phoned Customer Service at SAA and they advised me to put my complaint in an e-mail.I have sent 3 e-mails and have 3 Case Reference Numbers with promises that a Customer service agent will get back to me.

I have recieved not received any reaction from SAA. I will never book ticket on SAA again .Delayed flight and no customer service at all.