SAA -Msun

Hi, I am due for a flight on the 30/05/2024 and right now I was calling your call centre number +***1 calling from number 021 ** to speak to a reservations agent that might be available regarding a flight *** that was booked online it has an error please correct it my name is Lindokuhle and my surname is Chili , However on the tickets its written Lindokuhle Lindokuhle instead of Lindokuhle Chili. I called twice and both calls were answered . The only thing I was hearing was people talking in the background and no one spoke . It happened twice within 10min but no joy. I was not expecting to receive such poor service from such a big company . When I called again I spoke to Abby from customer service who offered to do a direct transfer after hearing that this is a second call. When I got through to the reservation team the call was finally answered by Mariam who had time and told me no refund, no changin names and not changing flight date. When I was asked to speak to the manager I was placed on hold for over 20min with no joy .I will take this to all platforms in order to try and find help.