SAA Misleading and ********** marketing plus Website glitches Penalties

Please check my correspondence with SAA for your information .... URGENT PLEASE EXPLAIN....Re: Confirmation of Online booking at flysaa.com 17 July 2019 at 14:48 To: Web Help <***> Good day Dear Sindisiwe Daki, My flight to Munich I paid for the extra cost difference due to error and goof of special super t*******ers on SAA. – Misleading / ********** marketing as I said I am considering to publish my experience on Hello Peter. – Obviously there are serious SAA breaches on customer and clients’ satisfaction we are experiencing lately. Sincerely, From: Web Help <***> Sent: 11 July 2019 14:52 Subject: RE: URGENT PLEASE EXPLAIN....Re: Confirmation of Online booking at flysaa.com Ref Q4AWBO REdiscover Voyager Good day Thank you for your email dated 11 July 2019. Thank you for making South African Airways the carrier of your choice. We truly value your business and look forward to seeing you on-board soon. Kind regards Sindisiwe Daki South African Airways Reservations Call Center +***1 *** Website:www.flysaa.com Sent: Thursday, July 11, 2019 1:28 PM To: Web Help Subject: Re: URGENT PLEASE EXPLAIN....Re: Confirmation of Online booking at flysaa.com Ref Q4AWBO Good day Dear Sindisiwe Daki, On Wed, 03 Jul 2019 at 13:07, wrote: Please note.... I don’t understand what you saying - First you explained that the special discounted for the fair expired... Then, after I sent you the details on dates showing that is not true you changed your story.... saying SAA reserves the ‘right’ to non-compliance to its Market Public Offer ! I am sure you aware that the Consumer Council deals with misleading and ********* Advertising and often penalties are imposed. So far I am deeply disappointed with what I am experiencing as I was expecting better service since I come back to use once again SAA’s Services but.... I hold my thoughts and feelings and keep witnessing the entire trip package of Services I will receive till the end of my visit I bought to Munich. Kind regards, On Wed, 03 Jul 2019 at 10:59, Web Help <***> wrote: REdiscover Voyager Good day Thank you for your email dated 03 July 2019. All fares are subject to availability and change due to currency fluctuations. South African Airways reserves the right to, at any time, change and/or discontinue these special fares and conditions without prior notice. Subject to same seat availability. Kind regards Sindisiwe Daki South African Airways Reservations Call Center +***1 *** Website:www.flysaa.com Sent: Wednesday, July 03, 2019 9:13 AM To: Web Help Subject: Re: URGENT PLEASE EXPLAIN....Re: Confirmation of Online booking at flysaa.com Ref Q4AWBO I cannot believe what you saying, please see what I copied from SAA webpage..... Munich: Sales until 31 August 2019. Travel period until 31 August 2019 How you explain this ??? Sent: Tuesday, July 02, 2019 3:55 PM To: Web Help Subject: RE: URGENT PLEASE EXPLAIN....Re: Confirmation of Online booking at flysaa.com Ref Q4AWBO Dear Sindisiwe Daki, SAA Reservations Call Centre, Please read below and explain… I was persuaded to fly SAA as I got the message ‘SAA Superfly Sale is now on’ and the Munich trip for R10.684 but my trip at the end was R15.561.93 that is R4.877 more and ended up costing me R19.120 that is nearly double. From: South African Airways Subscriptions <***> Sent: 25 June 2019 11:01 Subject: Don’t Miss Out! SAA’s Superfly Sale is now on. Book now. The SAA Superfly Sale is now on. On 25 and 26 June 2019 we’re offering fully inclusive special fares to more than thirty of our exciting destinations! This could be the adventure you’ve been dreaming of! Who better to take you there than the best in the business? Our cabin crew are ready to take you to your destination in style; so sit back, relax and enjoy the best in hospitality and comfort. Book now and let us take you there. Kind regards South African Airways. Fully Inclusive Domestic Specials Fares One way. Economy Class. Between Johannesburg and Fully Inclusive International Specials Fares Munich R 10 684* Book now on flysaa.com or through the SAA Call Centre on ***. When booking through an SAA office, please quote booking code WS25JUN19 © 2019 South African Airways About | Policies & Disclaimers | Contact us If you no longer wish to receive this newsletter, click here to unsubscribe Terms and Conditions The special fare is available on all SAA operated flights. This special fare is not available on the following flight series 1*** and 8*** (i.e. SA Express, Mango and Airlink). South African Airways reserves the right to, at any time, change and/or discontinue these special fares and conditions without prior notice. Subject to same seat availability. *Any unused regulated taxes are refundable.There is a service fee of R100 on domestic tickets and R250 on international tickets for new bookings made via our Call Centre. This service fee will be waived for Voyager Gold, Platinum and Lifetime Platinum members. Fare Rules Travel Period International: Munich 1JUL 19 - 30SEP 19, 01NOV 19 - 31DEC 19 Sent: 01 July 2019 04:34 To: 'Web Help' <***> Subject: RE: URGENT PLEASE EXPLAIN....Re: Confirmation of Online booking at flysaa.com Ref Q4AWBO Dear Sindisiwe Daki, SAA Reservations Call Centre, Please note that 5 days gone past and no IT explanation was received. I was persuaded to fly SAA as I got the message ‘SAA Superfly Sale is now on’ and the Munich trip for R10.684 but my trip at the end was R15.561.93 that is R4.877 more. In the past I was a Gold Voyager member frequently flying SAA till one day I got disappointed with the SAA services and I stopped. PLEASE CHECK YOUR RECORDS AND MY PROFILE IF YOU DOUBT WHAT I AM SAYING. I then used other airlines for my business and my personal traveling. Now that I decided to return to SAA my first experience is two software online glitches, date and seat automatic options defaulted inserted into my booking ticket. If this was just an irritation I could correct that and all would be fine but wasn’t, for the correction I was charged a penalty and R1.500 extra money. As I said, I am awaiting for an explanation but after that I will consider whether I should fly SAA again or chose other services. Kind regards, From: Web Help <***> Sent: 27 June 2019 11:38 Subject: RE: URGENT PLEASE EXPLAIN....Re: Confirmation of Online booking at flysaa.com Ref Q4AWBO REdiscover Voyager Good day Thank you for your email dated 27 June 2019. We sincerely apologize for the inconvenience caused thus far on the website. Kindly be advised that we have escalated your query to IT department for investigation and we will revert to you with feedback. Thank you for making South African Airways the carrier of your choice. We truly value your business and look forward to seeing you on-board soon. Kind regards Sindisiwe Daki South African Airways Reservations Call Center +***1 *** Sent: Thursday, June 27, 2019 11:12 AM To: Web Help Subject: URGENT PLEASE EXPLAIN....Re: Confirmation of Online booking at flysaa.com Ref Q4AWBO This morning I did a SAA flight booking via the SAA website internet pages I used your online webpage calendar to enter my dates to fly I clicked the 14 July for departure, selected my seat as 55E, did the rest and confirmed At bottom of the page I clicked allow cookies that was flashing for confirmation As I looked at the email flight details received I noticed that the 14 July was replaced for the 21 July this is the calendar position just below my entry for the 14 July !! I Immediately open again the SAA webpage and corrected this date but was charged a substantial penalty.