SAA Masterpass pay option - full payment and no ticket, no refund.

In February we booked a return ticket and used the Masterpass pay option. During the process something went wrong, and just as the payment went through, the booking page stalled and no ticket was issued, there was not even a reference number linked to that payment. We had to book and pay for new tickets. The consultant we dealt with, Mr. Isaac Langa, was very helpful, and often phoned us back and answered our e-mails until April. The problem seems to be with the accounts department.

We've been trying ever since to get refunded. In April we were informed that the refund was paid on the 28th of February. We have received no such refund to this day and also no further response to our e-mails.