SAA luggage staff a ******** racket - suitcase "vanished"??

<p>unfortunately in spite of staying away for 16 years I used SAA to fly to Europe over Xmas holidays. Knew I was taking a chance. Reputation of this airline and its ills are well documented. So I suppose this is my fault - I should have know better and stayed away. After all there are other options.</p> <p>My lugage was delayed due to my wife having to be pulled off the return flight to London over a transit VISA issue. We reported our luggage as missing. I was informed in the afternoon it was arriving and they had traced it. I was told the next morning it had arrived. By the time I got to the airport to collect my missing luggage and my wife who had to fly alone on a rerouted flight the bigeest, newest suitcase with about 24kgs of personal belongings had vanished. I could see immediately that the staff there who are supposed to assist passengers locate their "lost" luggage are the very ones making the luggage disappear by creating smokescreens. I have a full sequence of events that can prove that. In spite of numerous appeals no-one has even bothered getting back to us to investigate. My lawyer who specializes in aviation issues says the place is a "mafia". I can see that now. How its allowed to continue is testament to what a failing country we have at many levels. We might as well be called the looting republic of south africa. It is disgraceful and a violation of our rights as citizens. The bags had been traced and everything was ok until the luggage arrives at mafia HQ ie OR Tambo luggage areas. I saw hundreds of misplaced bags. I saw tens of EMPTY suitcases!!! The only lost luggage counters at arrivals were the SAA ones. You are a disgrace SAA and I will never forgetbthe way you ruined the end of our family vacation and ****** us. may you all rot in HELL! </p>