SAA lose, damage and ***** contents of baggage!

<br> On December 30th, my girlfriend and I flew from Dublin>Munich>Jo'burg>CT. Our bags did not show up in Jo'burg and we opened a file to have them on the next available KLM flight to Cape Town. <br> Our bags did not show up on the 1st, and on the 2nd, 3rd and 4th January too. We did not receive any calls whatsoever with the whereabouts of our luggage. I phoned Cape Town SAA numerous times, the phones rang out for 3 days. <br> We drove from Kenilworth to Cape Town International on the 4th around 11am. At the desk we dealt with a woman who really didn't seem to care at all about our problems, despite us being patient and calm. <br> I noticed my girlfriend's padlock was missing from her case. We checked the contents of her bag, only to realise all of her Christmas presents were ****** including chanel perfume, hand carved ornament, chocolates, bluetooth speaker, unopened pack of designer socks, a calendar, jeans, pants, a top, earrings and a hair-dryer. the broken padlock was stuffed into the case, the wheel was bent & broken and the handle was missing a support.<br> We have not received a single apology, response or reason for any of the things we've dealt with over the last week. Get it together SAA