SAA is not concerned about REFUND, they ignore calls and emails

Hello Peter, I bought an air ticket on 18 March 2020 for a sister of mine and the flight was going to take place on 04 April2020. Due to Covid19 restrictions, all flights were suspended. I then asked for a refund at the beginning of June the same year and I was told it was going to be processed only when Covid is over and flights have resumed. It’s six months now since flights resumed and I haven’t received my refund. I have written a couple of emails this year alone, they take months to reply with yet another promise which they have failed to honor. They promised to call, they have never done so. There is simply no PR office and their customer service is poor. Regards,