SAA IS BY FAR THE WORST CUSTOMER SERVICE

<p>I was travelling with my 6 year old busy toddler back home to Cape Town on Sunday 10 July 2016. As the Guatrain runs on different times I was a bit delayed. As I had checked in on line the day before I was looking for the online check in which took up a bit of my time. There was no on line check in counter so a staff member directed me to the normal check in counter. When I arrived at the counter the lady was not prepared to assist me as I was one minute late for my luggage check in. I begged for her assistance but she just showed me away.I felt she could have checked our luggage in on a later flight and put us on our flight. I then went to stand in a queue for an hour and had to pay in R2600 difference on our tickets to get us home. I had to wait 5 hours for the next flight.I emailed SAA customer service as that is what I was advised to do and till today they have not responded to my complaint. It is just another day as usual for SAA. On the airport on the plane and off the plane many travellers had the same bad experience as I had. I will never travel with this heartless useless airline again. The staff ground and in the air is pathetic is like they were just recruited off the side of the road. My son and I are frequent travellers and I will not recommend this airline to anyone I know. Please stay clear of SAA </p>