SAA is as *********** as it comes, with zero customer service.

I accidently booked a flight using my ****en surname. I noticed this the day before the flight, I Called three times and was told three different things. I got the desk day of the flight with my marriage certificate, I was told it's 'too old', that if I had married more recently it would be understandable. I was told that there was communication whereby I was informed about the policy and said I'll contact the manager. I asked for proof, they just gave me my email address, I asked for the email address of the person who I allegedly had correspondence with, nothing. Then I was told to purchase another ticket, and thereafter to send both tickets to the refunds department. I did so the very day, 17th December 2025. I received zero assistance, no reply. When I call, it says there is a high volume of calls, even 20+ minutes into the call. There is a reason why their ratings are this low. Dont go near