SAA INCOMPETENCE WITH HANDLING LUGGAGE

I was on an 08:05 flight from Johannesburg to Cape Town this morning...upon arrival in Cape Town, and after waiting for over 40 minutes at the bags carousel (mind you, my bag is marked PRIORITY), I realise that my bag is not coming out...

When I get to the SAA luggage counter in Cape Town, I am met by a very dismissive unprofessional "gentleman" who just tells me - with no explanation - that the bag will come on a flight landing at 16:10...

Now, one would think this is bad enough, but once I demand an explanation, he calls an equally rude "supervisor" on the phone who literally tells him she will not speak to me and I must just wait for my bag....

Mind you, I have things in that bag that I need for the one meeting I am scheduled to have in Cape Town before I proceed to my next destination....

The time is now 19:10 (over 9 hours since my flight has landed) and I still do not have my bag and all three landline numbers I was given are ringing unanswered...

Effectively, I have missed a meeting - had to spend additional money for accomodation in Cape Town because I cannot proceed to my next destination without my bag and SAA is nowhere to be found...

I have never in my life experienced such incompetence and poor customer service - maybe SAA just needs to close down again coz clearly the inneficiancy is not limited to management but flows right through the organisation