SAA has no clue on client services

Book a ticket online and payed. When I got to the counter I was told that the ticket hasn’t been released. SAA THEN REFUNDED ME MY MONEY AND CHARGES ME AN EXTRA R500.00 as I had to pay at their counter. They made the mistake and still charge me a penalty knowing that I’m going to be late for my flight I could not argue anymore with them. No chance they are going to get away with this. I will take to the top if I have to.