SAA has been an absolute nightmare!

I booked two tickets in December 2024, but had to change the dates to a later one and eventually cancel. Since I couldn’t get a refund, I was forced to put both tickets on hold. When I called back now in February 2025 to use them, I was told that a name change would cost me R5000—and that's not even including the additional cost of the flight.

To change my teen son's ticket to my husband's name and adjust the dates would cost me over R10,000. Keep in mind, the initial tickets cost me more than R7,000 for return flights from JHB to Durban—for two people! This is outrageous!

Unfortunately, due to work commitments, I had no choice but to put my December flights on hold, but now I can't even use these tickets. SAA has blatantly misled me. The agents weren’t clear about these absurd costs when I first put the tickets on hold. It’s clear that even the agents are unaware of their own policies, and can only help once you start providing call references and all sorts of additional details.

This entire process has been frustrating, disappointing, and incredibly stressful. The fact that I was never informed about the R5000 name change fee plus the additional R3000 for the flight difference is downright dishonest. I feel completely ****med and taken advantage of by SAA. I will never book with them again!