SAA going down

<p>On a recent trip to the UK, we had no working equipment on outbound flight and on inbound flight the same story together with shocking service from crew members. I have emailed SAA twice (11 January and 20 January) since our return (copy below reflecting all issues) and no response what so ever. Shocking, shocking service SAA.</p> <p>Good morning</p> <p>Yesterday, our family of 4, returned from a trip to the U.K. We normally fly British Airways but this time decided to fly SAA but after our experience would not recommend SAA to anybody.</p> <p>We flew out of SA on 21 December 2016 on flight 234. The plug for my sons entertainment system would not work properly. The staff were apologetic and offered to move him but it meant he would be sitting by himself. In the end he managed to adjust the socket by putting something around the plug.<br />On arrival at Heathrow, my sons luggage did not arrive. We arrived Thursday morning and it was eventually delivered to us on Saturday night despite being promised it by Friday night. We were also told to purchase toiletries of which the cost would be refunded. Toiletries cost £104 and we have only been refunded £25.</p> <p>More problems on our return flight (9 Jan 2017 flight 237) and this is also where the attitude of the staff really annoyed us. On boarding the plane we were told that AGAIN the entertainment system on one of our seats was not working. We were also told that nothing could be done about it as the plane was fully booked. Now what option do we as a family of 4 have?! On the plane my husband approached the cabin crew member who said that as we were told about the situation at boarding there is nothing that he could do about it but he would come to his seat and talk to him as he was busy at the time. Now we've had two staff members who say that "there is nothing we can do". We paid over R12.000 for each of our tickets to get this, but wait!! My husband put the "calling" light on. It was on for the whole of the first third of our flight and all the attendant did, the one that my husband had spoken to, was walk past and turn it off. Not once did he speak to my husband.</p> <p>SAA, this is shocking service. What is more annoying than simple upkeep of the planes systems, is the total lack of caring, assistance or suggestions from your staff. I would never recommend SAA to anybody based on our experience.</p> <p>A response would be appreciated.</p> <p>Regards</p> <p>Debbi Ad****</p>