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KT
Kirsten T

1 reviews | Active since Aug 2018

03 Apr 2019, 14:27

SAA - Funds deducted but no Airticket!

On Monday, 1 April 2019 I booked a domestic flight for my husband. An amount of R3399,86 was deducted off the card. I always put my husband's email address on the booking so that he can pick up his booking confirmation. I advised my husband that he would be receiving the airticket as payment had been deducted from the account. I was then advised by my husband that he never received his flight confirmation so we had to book another ticket. I phoned SAA and was advised that the ticket was cancelled on their side and that it would take 7 to 14 working days for a refund. This is not the first time this has happened and the last time they told me to contact my bank and ask them to reverse the payment. I spoke to Ayanda and said that she would come back to me once she has spoken to their bank. To me this is totally unacceptable. How do they take payment and not issue an airticket?

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Replies (2)
KT
Kirsten T's update10 Apr 2019, 15:53
Reviewer Update
A follow up on this matter. Ayanda promised to reimburse me within 24 hours and that was a week ago and I'm still waiting for those funds to be released. My husband received a phone call from SAA to say that his new ticket has been cancelled and again they have taken money. They couldn't even be bothered to respond to Hellopeter complaints. No wonder they run at a loss!!! I would never book with them but my husband has no option as they are the only ones who fly to Bloemfontein and Kimberley.
KT
Kirsten T's update26 May 2019, 11:06
Reviewer Update
The SAA saga never appears to end!!!  I booked a flight from Bloemfontein to Durban for 14 May 2019 only for my husband to realize when he was booking his seat that he didn't in fact have a flight reservation.  I phoned SAA and they confirmed this so I immediately booked him another more expensive ticket for the same flight.  Today, 26 May 2019 a further deduction for the original reservation, which was confirmed by SAA never existed, was deducted from the account. I phoned SAA, hung on the phone for more than half an hour only to be told that I must contact Customer Services!  Lets see if they sort this out otherwise I will be taking this further.  Will keep you posted.