SAA Flight ; Damaged Baggage & Missing Items

Missing & Damaged Baggage, Poor Service by SAA

I am writing to formally express my extreme dissatisfaction with the service I received from South African Airways (SAA) regarding my missing and damaged baggage, as well as the lack of resolution for over 10 weeks.

Incident Details: -Flight:SAA from Johannesburg to Cape Town (after returning from the USA). 6 April 2025 Upon arrival, my luggage was missing. I completed a baggage claim form and was assured it would be located and delivered. The next day, my bag was delivered—damaged and with personal items missing. I reported the issue immediately, submitted additional claim forms, and even provided an affidavit as requested. Despite this, SAA has failed to respond meaningfully or offer any compensation.

Ongoing Negligence: - I have sent multiple emails with no resolution. - SAA’s last response was to demand receipts for items purchased long ago—something no traveler can reasonably be expected to keep indefinitely. No compensation, no accountability, and no urgency in addressing my claim.

This is completely unacceptable. As a paying customer, I expected better from a national carrier. The lack of communication and disregard for passenger rights is appalling.

Demands: 1. Immediate compensation for my missing items and damaged luggage. 2. A formal response from SAA customer service with a clear resolution timeline. 3. Transparency on how SAA handles baggage claims to prevent others from facing similar neglect.

I am sharing this publicly to warn other travelers and hold SAA accountable. If this matter is not resolved promptly, I will escalate it further to relevant consumer protection authorities and aviation regulatory bodies.