SAA fails to reimburse due compensation

<p>SAA almost jeopardise unaccompanied minor July holidays to travel to UK.</p> <p>On day of travel, parents passports was requested in addition to required documetnation, which led to drive home to collect passports and in return, missed flight. SAA confirmed this error and officially confirmed in writing that monies will be reimbursed for additional ticket that had to be bought. Pay date was indicated, which lapsed the 13th September. Numerous phone calls and mails was sent to follow up on outstanding re-imbur*****t and up to date no response. Matter has been dragging since the 15th July 2016. Left frustrated and helpless and need some assistance. </p>