SAA damage luggage and promise compensation, but 5 months later, NOTHING!!

On 06/04/2025 our family of 4 were on flight SA337 from Johannesburg to Cape Town. On arrival one of our suitcases and a gholf travelbag was damaged beyond repair. I filled in the necessary form including all documents required by SAA for such a claim and emailed everything on 07/04/2025 to ***. I only received an response on 17/04/2025 from Mimi Lokwe, *** with *** cc'd in. More documentation was required from me and I emailed Mimi as soon as possible with all the documentation required. A month went by and I followed up with Mimi. She rep**** 27/05/2025 that there system was down and only one signature was needed before payment would be made. After following up again, I received a mail from 09/06/2025 stating that my claim was released for payment and it should be paid that week. Followed up with Mimi 18/06/2025 Mail from Mimi 26/06/2025 stating that payment should have occured on 06/06/2025 and she did not understand why it has not been done yet. I followed up again at the end of July and only received an email from Mimi on 07/08/2025 saying that she would follow up with finance department and revert to me. By end of August I had not heard anything from Mimi and followed up with her. She read my email on 25/08/2025, but did not response. To date I have had no further communication neither payment from SAA and no more emails from Mimi. How can I get my claim paid out as I need to buy a new suitcase?