SAA - CUSTOMER SERVICE SUCKS

On 06 July i flew from East London to Cape Town SA1364, when checking in my luggage the ground hostess said my luggate would be directed to JHb and then Cape Town as soon as I land in Cape Town I must go to lost property and give my details and they will deliver my suitcase. This happened to a lot of other passengers on this flight. My case had not arrived by 15:00. I called at 15:30 and was promised my suitcase will be delivered i called again at 18:40 and spoke to Danni who told me that all the couriers have gone home and my case will only be delivered tomorrow morning! Or i can go to the airport myself and fetch it! SAA promised to deliver TODAY but clearly don't meet their commitments. I called the call centre and spoke to Madizo and she also had the same attitude! I must wait for the morning. They clearly don't care about inconveniencing their passengers. They should not have promised that they will deliver today, rather ask me to go and collect it myself during the course of the day. I am a very dissapointed and upset client