SAA cost us $2500 (USD) for lack of service!!!

The long form version of the letter below was sent to SAA via their customer service email on 16/7/15 and again on 27/7/15.We have received NO response from SAA<br> On 10/7/2015,we were scheduled on flight SA260 from Joburg to Frankfurt.Travel originated in Durban (with<br> another airline though is irrelevant) but,the flight was delayed coming to Joburg.When the flight landed<br> we ran to the SAA counter.We entered the line at 6:15p and<br> realized we needed help to expedite our check-in for fear of missing our flight.We contacted a nearby employee and explained our situation, including which flight we were needed to catch.<br> He told us he would not be able to expedite our check-in and we must stand<br> in the line,but told us we would not miss our flight.We stood in line<br> and finally reached the checkin agent at 6:27p only to be told our flight<br> had closed for check-in at 6:25p.Words cannot explain the emotion in that moment.We ran to the nearest red blazer supervisor,Khaya N.,and explained our situation.No assistance was offered! His behavior was shocking!<br> Very long story short, we had to rebook and pay $2178 (USD) to travel on the same flight the next day! SAA, we need our money back now!