1 reviews | Active since Jul 2017
SAA consultant made me miss my flight
<p>Hello peter!</p> <p>yesterday i was suppose to fly to port elizabeth via SAA. i checked in an hour and a half earlier. when i got to the OR Tambo airport at 16:20 the consulant printed my ticket but told me that i was late to check in my bag and that i had to go straight to the gate as i was on time to board my flight which was at 17:00. i went to the gate and just before they scanned my luggage i was told that i had to go back to SAA for it to be weighed. i went to back and my bag was weighed. however, the consultant helping me did not provide me with a cabin luggage sticker. i went to the gate and was told i needed this sticker and had to walk back to SAA AGAIN!!! to collect a cabin luggage sticker which has details of what my luggage weighs. I went back to SAA to ask for my luggage to be weighed and for the sticker to state that my clothes weigh less than 7kg's. by the time i got to the gate to check in i was late and the boarding gate was closed and i was told i could not go into the flight. When i reported this to the team lead he gave me so much arrogance. He even said he'll do me a favour and give me a cancellation fee of R1500. </p> <p> </p> <p>This was utter bull****!! as even the other team lead was testifying that he had seen me going back and forth instead of boarding my flight. I am really disapointed with SAA and will never use their airline ever!!</p>
