SAA cancels booking without reason

A ticket was purchased and paid for via the online booking system. The website reported the trip status as 'Confirmed' and stated that the reservation is 'Guaranteed'.<br> On checking in, we were informed that the booking was cancelled due to 'No Ticket'.<br> <br> Between the SAA counter at OR Tambo and the SAA call centre it became clear that SAA was not willing to assist in any way. We were informed that the ticket was cancelled due to non-payment. Upon my plea that the money has left my account, I was advised that the money has been 'sent back' to me 2 days earlier, but will not show in my account yet. I asked for a supervisor, and held for 30 minutes before I dropped the call!<br> <br> I phoned SAA call centre again, explained the situation again, and said do not worry, we are OK, may we please have our money back? The refund was done immediately, and reflected in my account immediately.<br> <br> SAA has cancelled a fully paid confirmed booking without reason, has not alerted me about the cancellation, was unwilling to assist with a re-booking and **** about the reason for the cancellation. <br> <br> <br>