SAA AND VOYAGER WALKS THE EXTRA MILE

I can understand that problems accrue and miss communications happen ,but there is better ways to solve the problem than just to post a compliant on the web and hope it will be resolved.<br> <br> I had more reason to jump on the wagon and knock SAA and Voyager, but i did not,I followed the line via customer service and when i did not get joy escalated it to the next level until i got a decent reply.<br> <br> This paid of and i got much more than i bargained for. Now a lot of people out there will say yes it is a flash in the pan.I have been flying with SAA for 14 years now and i have always ,got the best service and professional experience. <br> <br> You can knock the CEO and say he does not have a degree,you can give comments that SAA is the worst airline.But look at you self even if you do have a dr. degree you can not do a better job. the best rugby players are sitting in the stands,and all because you want a free ride.<br> <br> My advice to all the people who are so unhappy about SAA ,look around you this is our star fleet and they might not be the cheapest ,but the are the safest.the might not resolve your problem first time but did you speak to the right person.they make mistakes and it is only people .