SAA and Shambolic Customer service

Can hello Peter add the negative to ratings? Having to click on one star breaks my heart SAA Customerservice team deserves a negative score. I bought an international flight ticket a March 2020 Flight was suspended due to problems with the carrier… Up till today,I just got off a 54 minutes of waiting on the phone for a customer service agent to pick up Have sent countless emails with no definitive headway for either a refund of my hard earned cash or a plan on how to use the ticket at sometime Have sent tweets,Facebook messages All I get is unhelpful response This is the height of social irresponsibility to clients and at this point am going to the consumer protection council to lay my case bare How can after patiently waiting for all the shenanigans of the airline to be sorted out All i get is a no response on how am going to get my refund back This is totally unacceptable for a national career