SAA Airlink cares.

I hade made a booking for one of my staff members to travel to Umtata on Saturday. Unbeknown to us, no flight was to fly out because of the brewing tension at the destination. On friday late afternoon stuck in traffic, I received a call from this gentleman with a very soothing voice asking to speak to my member of staff. I explained my relationship with the person he was looking for and asked if there was a problem.?He explained that the flight to Umtata will be group dedicated I jhb as there will be no place to land on Saturday and Sunday. Boy was i happy for the courtesy call because I saved my colleague the pain of waking up at 4pm to be on time at the airport only to be told "sorry, the flight is no more. I was able to save her the fruitless trip to the aiport and also cancelled the shuttle on time. I am thankful i did not ignore the call. I know that SAA airlink cares for its customers. It pained me to see angry customers at the check in counters in the morning who were adamant no one called them and they know the airline only way to their money because they will not give instant refunds. I felt very sorry for them and the young lady on the receiving end, because I know had I not answered the call, my colleague will be standing in the same queue with teary eyes and have to go back home. Thank you SAA Airlink