SAA - A sorry state of affairs
<p>I submitted an initial complaint to SAA on the 7th of October 2016, this after being erroneously offloaded from the above flight to Washington.<br />The details of the issue are comprehensively documented in my initial email, attached below.</p> <p>Reference numbers are ********** 55590 and ********** 55917.</p> <p>To date, I have had no formal personal response from SAA.<br />An automated return email dated 12th October 2016 allocated my complaint to Teddy Mpofu.</p> <p>After the stipulated 10 to 21 working days, having had no response, I contacted your call centre on 8th November 2016.<br />Mr Mpofu was apparently in a meeting.<br />I had extensive discussion with Ikram Senena who committed to investigating the case. <br />Unfortunately no further communication was received.</p> <p>On the 20th December 2016 I received an automated response from SAA Voyager, citing “high call volumes”.<br />And today, 7th March 2017, exactly 5 months after the initial complaint, having had no feedback whatsoever, I held on the SAA complaints line for 1 hour and 12 minutes with no response (more high call volumes!!!).</p> <p><br />I am absolutely dismayed at the disgraceful and unprofessional behaviour in relation to this matter.<br />SAA has been given every opportunity to respond.</p>