SA Airlink lost my bag then refused to deliver it

Yesterday, I flew SA Airlink from OR Tambo to Pietermaritzburg. I checked in on time and checked in one bag. I arrived at Pietermaritzburg but my bag didn't. Initially the desk didn't know where it was but after 10 minutes or so found it was on the next flight. Not too serious - they told me they would deliver it to me in Greytown the next day (that's today). This morning I get a call from Isaac to tell me they have my bag but \won't be able to deliver it\" because I live outside the municipal boundary where they deliver. I just love it when service providers tell you they \"can't\" or \"won't be able\" to correct their mistakes when they actually mean they are \"not willing\" to.<br> <br> So they want me to come collect my bag - a round trip of 140 kilometres. I have no transport to make this trip because I flew on their airline and my car is in Gauteng. Melissa at SA Airlink in Johannesburg informed my partner that I had accepted the Ts&Cs which indicate that my bag might not travel on the same flight as me so it's not their problem. Thankfully my employer has now sent a driver to collect my bag. And Airlink just lost a customer."