Rudeness by employees and pathetic service

I am fuming with anger from the treatment that I got which was ****** and very rude. Absolutely pathetic service that resulted in me having to pay R246.74 just to get my laggard. I had transported my luggage through South African Airways cargo services on the 12th of July 2019 from King Shaka Airport to Cape Town International Airport. I was not informed of any extra charges, when they apply and when my luggage will arrive since I did not choice the express option but the general. I had no idea which flight my luggage will arrive in and when. So I waited for a call that I never received until I went there today to try and get my luggage. A lady named Nandipha assisted me at first but when I asked to see her manager she came back to say that the manager can’t see me. Everything on the system can’t be changed and I had to pay for storage, which I never asked for. Another lady named Lucinda took it upon herself to rudely show me the contract which indicated costs forcing me to read it, I have never been bul**** in my life before but I was bul**** by a person who was hired to serve at customer service. She even said that I do not look stupid but I am.

No one should ever be treated this way, I told her I don’t like what she’s doing and her colleague pulled her away and came to apologize for her which I did not accept before she has to account for it.

I’m extremely disappointed at SAA for hiring *********** staff that does not even have any shame.

I’m ********** and I get treated so badly. I will never use their services and I need the person who’s in charge of SAA to know that this is unacceptable.