******* AIRLINE

I booked a flight for my brother online on SAA website on the 23 November 2017,got the booking confirmation *** and amount was debited from my account,we went to the airport early in the morning as it was the first flight and was told ticket had been cancelled due to lack of ticket with the airline(smh),i assumed in such a sitution they would put him on the next flight infact upgrade even to businessclass but no we were told to buy another ticket for 10;30 at R4600 which we did pay for as this was an emergency (bear in mind you still have not refunded back the money for the first ticket R3399)as if thats not enough incompetence i called the call center on the 27th november and spoke to simo ndlela (useless chap by the way) this guy told me to send my bank statement to prove money was deducted from my account which i did email to ********** and he advised me that my money will be refunded withing 7 hours ,lets just say i have been calling him everyday and no money refunded up to now and the worst part is this simo on friday tells me i should go to the airport and find the lady that sold me the ticket so that i can get a refund as thats the only way i will be able to collect my refund,i have been requesting to speak to his supervisor lungile njobese all week but she is always in a meeting and she will call back(she has never called) went to the airport was told flat call the call center what ******* is this that you have to make me go back and forth to collect my money,you people are clearly obtaining funds under false pretences ,you should spare us your nonsense and just close your **** airline,clearly you have failed and have now resorted to theft.REFUND MY MONEY YOU CLOWNS