****** by Inefficiency

I had booked three flights from Port Elizabeth to Durban but the flight was delayed. Since it was imperative I and my husband get back I booked two seats on the next flight out. The earlier flight was then cancelled altogether and passengers moved to later flights - one being the second option I had booked. When I told this to the assistant he explained how they were struggling to re-allocate passengers and asked me to relinquish the original three seats so that they could use them. He assured me I would be refunded and I agreed. When I tried to claim my refund it was refused since "I had been on the flight". Their staff's inability to understand what had happened essentially cost me almost R6000.