RIDICULOUS POLICIES

MY HUSBAND AND I ARRIVED AT THE AIRPORT FROM OUR CRUISE MUCH EARLIER THAN ANTICIPATED AND TRIED TO GET ON AN EARLIER FLIGHT BACK TO EAST LONDON. THE FEE THEY QUOTED AT THE SAA AIRPORT OFFICE WAS RIDICULOUS. WE THOUGHT WE WOULD TRY AGAIN JUST BEFORE BOARDING AS THE AIRLINE WOULD THEN HAVE MORE CHANCE TO SELL OUR TICKETS FOR THE LATER FLIGHT THAN THE ZERO CHANCE THEY WOULD HAVE HAD OF SELLING TICKETS FOR THE FLIGHT BOARDING.THE BOTTOM LINE TURNED OUT TO BE THAT SAA WERE HAPPIER TO SEND A FLIGHT WITH EMPTY SEATS BACK TO EAST LONDON AND MAKE US (THEIR CUSTOMERS ) WAIT 6 HOURS AT THE AIRPORT FOR EXACTLY THE SAME FLIGHT THAN ACCOMMODATE THEM AND SWOP OUT THE FLIGHT TIMES. TO TOP IT OFF THE WOMAN WE SPOKE TO (VERY NICELY) WAS RUDE AND DISINTERESTED. DISGUSTING CUSTOMER SERVICE SAA...WE WILL NOT BE USING YOU AGAIN! NO WONDER THE COMPANY IS GOING TO ****....MAXIMUM FEES - MINIMUM SERVICE. Julia Cumming