Reservation

I am deeply disgusted at the level of service and professionalism I planned to get a flight for my fianc? today. Went to OR tambo (10:00am) to see flighs available and they confirmed flights cost was R26,000. Drove back to randburg and went onto SAA website and found flight for R16,000 (2AJWUM). Booked online and payment didn't go through. Contacted SAA call centre and they advised me to pay at airport. Proceeded to OR tambo (12:00pm) again only to be told by agent that they needed copy of my fianc? passport to ensure correct spelling of name on reservation. Went back home again. checked my app at 18:00 and saw my reservation wasn't online. Called contact centre and they confirmed my booking was cancelled without anyone notifying me or contacting me. This level of service is UNACCEPTABLE!!!!!. They then proceeded to quote of amended flight of R26,000 and refused to reinstate my initial flight reservation at the initial price of R16,000. Then went onto website again and found my same dates for R15,000 (2A82YN) . Why does consumers have to suffer this bad service at inflated costs at your INCOMPETENCE???? I am utterly disgusted and applled at the way you treated me in this regard.