Request for Assistance with Ticket Refund from SAA

Dear Hello Peter Team,

I hope this message finds you well.

I am writing to seek your assistance regarding an issue I encountered with South African Airways (SAA). At the end of March, I purchased tickets online, but unfortunately, I mistakenly bought the same ticket twice, resulting in double payment for the same flight.

After recognizing the error, I reached out to the official responsible for such matters at SAA "***". They kindly provided guidance on how to submit a claim for a refund and sent me a link to the necessary process. However, despite following the steps outlined, I have not yet received my money back.

I would greatly appreciate your help in resolving this matter and facilitating a refund from SAA. I have attached any relevant documentation regarding my ticket purchases and communication with their support team for your reference.

Thank you for your attention to this issue. I look forward to your prompt assistance. Booking *** Booking ref: KUIJAA

Best regards,

Bonolo Molema Matebane ***