Replacement Card

I called Voyager about 4 months ago and asked for a replacement card. I followed up 2 days ago with the call centre, was told this is not unusual, and whats more the attitude that came across was one of \it's only a blue card so there's no rush". I sent a mail to them straight after expressing my disgust at this service. - GUESS WHAT??? they haven't even had the courtesy to respond to that!!! """