Refunds

This is the third time colleagues and I have lost payments for international flights in Africa!

On one occasion the flights were reimbursed by an American bank when their bank card was used to pay for the three seats.

This time South African Express has rejected my claim; this after they were grounded and couldn’t fly me to my ministry destination. My original flight was with SAA (Operated by SA Express) and my new flights were still with South African Airways. Keeping the business in ‘the family’ didn’t even help!

I wish these were the only three exceptions to the way business is done in Africa, but unfortunately theft, lies, deception, incompetence, endemic *******ion, notoriously bad management, defunct administrative capability, poor discipline, absent planning, missing work ethic, zero accountability, passing the buck in an unending bureaucracy, irrational decision making and a total inability of taking individual responsibility ends up with a picture perfect African way of life.

Charl van Wyk