Refund payment

<p>I had booked a flight from OR Tambo to Umtata and was told they closed the gate earlier &I was adviced by the supervisor at the airport to buy a standby ticket which costed me R3400 and was told if I don't get into the morning flight I would then get my refund. I was told to arrive the airport no later than 5:00am for a 06:15 flight which I did but on arrival I wasn't told no, because i have a standby ticket I can only board at 05:30 am provided there's emptying dear seats which made sense to me,& I did just that. 5:30 am the supervisor Came and told us she's sore today but the flight she is full so she directed us to the ticket sales desk for our refund. The lady there said she had cancelled me on the system but I had to call an 011 no for my refund which did not make sense to me but when I called that no I was told very rudely so that they' can't help me because it shows that I was booked for a. 15:00 flight and apparently She works in the head office and not the airport. I am very disappointed with the service I received this whole weekend felon this airline and now they don't wanna give me back my money.</p>