RE: Money deducted in my account but ticket cancelled. R2951.07

Below is the mail I sent to SAA regarding my quiery. The mail was sent on Friday, August 04, 2017 11:10 AM . Mail rads as follow;

Good day Please find the attached statement and snip shot of my in-contact that reflects that the money was deducted from my account on the 30 June 2017 for the tickets that were cancelled for 3 passengers. I booked tickets for 3 passengers coming from East London for the 03 July 2017 flight that was going to leave East London at 06:45 AM. The whole exercise was done over the internet and I used my personalized debit card( cheque card) to make a payment. I was requested to use an APP if using a debit card. APP was downloaded and proceeded with the payment. Name of the APP is Masterpass. The payment was successful and money deducted in my account. “ So I waited for the confirmation that is normally sent to my email address and nothing came in. I called SAA after 2 hours of making a payment and I was told that the booking has been made but not paid yet. I was advised by one of the call center agents from SAA to go to my bank and request the funds be reversed. That was done succesfully at the branch at the OR Tambo airport. The seats were cancelled and I had to rebook. The amount was different and a bit high after rebooking and I had to check other flights from different airlines. I managed to get 3 seats from FLYSAFAIR with a cost of R3481.00 and all went well. On the 30 June 2017 I received an in-contact showing that R2951.07 has been deducted in my account by SAA. Please refer to the two attached files for evidence. I don’t understand why am I being charged for seats that were cancelled and never utilized. I need the money to be paid back to my account as it has a negative impact in my account. The name of the passengers were Alice Grace Salman, Nozuko and Nomathansanqa. I hope and trust that all is in order. End of Email

Before the email, I made several calls and I was taken back and forth and resulted in composing the above mail and with an advise from one of the call center agents.

I see the email is also not assisting and the only thing I get when I call is that the team leaders will call me and that never happened.

I have exhosted all my energy in trying to get back my money from SAA. I have used a massive amount of my airtime in trying to resolve this issue that is still unresolved. I have used a massive amount of my petrol going up and down trying to resolve this matter.

May I please get assistance.

Fanele kiviet