Rain - no work

On 15 Jan '16 I flew from C/town to Oliver Tambo to get my connection flight to Accra. When we landed in JHB it was raining and the baggage personnel refuse to work in the rain. Due to this we waited a long time for our baggage. Eventually I got my bag and run for my international flight. With my boarding pass already in hand printed in CP they informed me the gates were closed. I missed my flight due to SAA. Now it was for me to wait on the airport till after 21:00 for the offices to open to buy a new ticket again. Paying twice for the flights. Since I missed now all my flights further as well. I went on SAA site since it is the only way to complain I received an ref nr and mail stating I will get feedback in 21 days - claiming my money back. After 21 days again I went on site asking for feedback. Now ever time the site say a case manager will contact me in 2 - 10 days. Every 2 - 10 days it just sift for another few days. I paid R10520.00 again for second round of tickets. Flight SA 346 CP - JHB.<br> SA 209 JHB to Accra. tickets details SA ***. Airline booking ref 6V5RKJ. <br> First case ref nr SAA *** <br> 1 of Later ref nr *** <br>