Query since January 2017 to June 2017

<p>Hi All,</p> <p> </p> <p>On the 2nd of January 2017, my aunt pre-booked tickets to Cape town for the whoole family, unfortunantely she got my name wrong on the ticket which resulted in me buying new tickets. However it happend that I never used the one way ticket for coming back due to personal reasons. This led to me constantly calling SAA for a refund on my ticket, no one answers calls, this left me so furious as there was a time I spent 3 hours on the phone patiently waiting for someone to answer my phone call. </p> <p> </p> <p>I then decided to write an email to customer service, I think I have written over 10 emails now, they constantly send my requests to different people to handle my query but NO ONE has ever called me to address the matter with me. </p> <p>For such a huge company I am VERY VERY dissapointed and I am still waiting for my refund to this day.</p> <p>The service at SAA is disgusting and very poor. They delegate my matters to people I think dont even exist. I am sick and tired of this. (query for South African Airways)</p> <p> </p> <p>Please kindly assist Hellopeter. </p> <p> </p> <p>Kind Regards</p> <p>Khombisile</p>