poorest service received at SAA

if there was an option of rating this business below 0, I would be rating it at -10. because there's no customer care at all offered at SAA. I believe SAA is a money-making scheme. I purchase a flight ticket for a flight to Durban King shaka airport from Johannesburg OR Tambo airport "ticket no. QCHD51", through Travelstart the ticket had a surname error since it was purchased online.

upon realising the error i decided to 2 hours in an attempt to correct an error "the error being the surname, please note the id number is correct the first name and middle name was correct. The only capturing error being the last name",

After sitting for over 2 hours and going through all the management levels that were present at the airport, i was informed none of them that had the function in their system of editing errors on tickets i have to purchase a new ticket.

notably, a year ago the same error happened when i purchased a ticket through flysafair impressively they managed to correct the error i give those guys a 10 out of 10 their customers service is way above Saa.

After a week of submitting my request for a refund i have not heard from them i just receive an automated respond email with reference no. ***.

I am losing hope in Saa, I am also considering cancelling my future bookings with SAA because I do not want to go through the same hassle again should any eventualities occur.