SM
Shaneil M
1 reviews | Active since May 2014
01 Dec 2015, 13:52
POOR SERVICE, UNHELPFUL, OVER 20 MINS WAIT
i called for days in a row. finally on day 3 and after 25 minutes of waiting, I got to speak to Noxolo. her service was atrocious! I asked for wheelchair access to be booked. after much delay, i managed to get confirmation of one leg of the trip. i was told that they codeshared, ad it was my responsibility to call and book th second leg with the other airline. this can't possibly be my responsibility as i have SAA indicated on my ticket - so that should be an internal matter.<br> trying to book vegetarian meals was even harder. after much frustration and asking for the manager, i was put on hold without a response. have finally hung up in frustration!!!<br> <br> SHUT DOWN SAA - IT IS IREDEEMABLE
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