Poor Service Delivery_ Extremely Rude and *********** Staff

<p>One would SAA is the most prestigious and we'll recognised airline in SA therefore theit service delivery would match however this is by far not the case.</p> <p> </p> <p>I was scheduled for an interview in DBN and needed to be there by 4pm, my flight was booked for 13.55 with my infant travelling with me.</p> <p>We arrive at the airport at 12.30 and get told that my daughters surname is spelt incorrectly, I explain that her booking was done via the call centre so they send me to ticket sales. After waiting in a 20 minute que at ticket sales they say they are unable to assist me I need to call the call centre so we call the call centre and wait another 10 minutes for assistance only to be told that everything is correct on they side I should convey the message to the person at the check in counter. Get back to the check in counter and the assistant says that is incorrect. My child is restless and I am in panic because we have 20 minutes to board. I say to her please come and talk to the call centre person because I don't know what to say as they say it is all correct. Shes says it is not her job. She calls her supervisor who says I must take the later flight which results in me losing my cool because there is absolutely no sense of urgency. Supervisor Helen goes on to say that she was going to help me but because I raised my voice she won't and continues with her business. </p> <p> </p> <p>I get the man at ticket sales to call the supervisor from check in to explain to the person on the phone, she comes with an attitude says a one Liner in her native language and leaves. </p> <p> </p> <p>I miss my flight and get told by the call centre that there was a system error and that instead of imputing my daughters name they put her date of birth. SERIOUSLY ***? I have to wait for another 30 minutes on the line for them to sort it out with no apology or anything.</p> <p> </p> <p>Only to be told that the next flight was booked to be on check in has closed.</p> <p> </p> <p>SAA your service is absolutely disgusting. It's a poor reflection of this country. I personally will never travel SAA again!</p>