POOR SERVICE
<p> </p> <p>I booked a flight from Durban to Nelspruit on the 3rd January via your SAA website and chose the masterpass option to mak payment. The flight was supposed to be for the 8 January. I did make a call on the 5 January to the SAA call centre to confirm the flight as i did not receive any email confirmation. The person i spoke to said they will have a look and let me know.</p> <p>On the morning of the 8 January i called SAA to find out what was happening. I was then told that the flight was cancelled. I then told them that i paid for the flight amd it has already gone through my bank account. The person (Thoko) said she will find out and get back to me. She did call me back to say that i need to retrieve the money from my bank because i paid with a debit card and not a credit card.</p> <p>I then called my bank. The bank told me that they couldnot reverse the payment as SAA had already banked the money on their side. I then called SAA again on the evening of 8 Jan. I was told that it is a SUnday and i need to call SAA back the next day to get my money bank.</p> <p>Apart from the the fact that i needed to be on a flight which was cancelled without my knowledge and the fact that the sum of R2213 was deducted from my account, which i couldnot get back, i had to book a new flight, who someone else paid for because i had no money to pay for the flight. In all of this the SAA call centre was only mentioning how to go about getting the money back with no sense of urgency i might add. No one spoke of the fact that my flight was just cancelled and of the inconvenience caused, not to mention the stress, time and effort required to sort out the matter.</p> <p>This morning i went to the SAA ticket desk at King Shaka airport, to se if they could assist, again i was given a phone number and told they cannot assist me.</p> <p>I have never had such bad service, and this is not the first time i have this kind of service with SAA. I was told to send an email to ticketingsa, which i have several times, and i still did not get a response.</p> <p> </p> <p>Disappointed</p>
A further outrage. I called the refunds department who could not track the payment made, i was then asked to phone the accounts department which i did. The person asked me do you have a credit card where the money can go into, i requested that the money go back into my debit card account which was the account used to make payment. The person in the SAA accounts department then tells me to send my bank statement and the money will take 10 days for it to be accessible in my bank account.... My money that was paid for a flight on the 3rd January, which was never issued by SAA, and now i must get my money back on the 20 January...
A further outrage. I called the refunds department who could not track the payment made, i was then asked to phone the accounts department which i did. The person asked me do you have a credit card where the money can go into, i requested that the money go back into my debit card account which was the account used to make payment. The person in the SAA accounts department then tells me to send my bank statement and the money will take 10 days for it to be accessible in my bank account.... My money that was paid for a flight on the 3rd January, which was never issued by SAA, and now i must get my money back on the 20 January...