Poor service

A colleague and I was booked on flight SA Express 1459 from JHB to PE on 12/3/2015 which was supposed to have departed at 19H55. After standing in the queue for about 20 minutes and about 10 minutes after we had to board we were informed by the Lady at the departure desk that the flight was delayed due to the crew that had exceeded their allowable flying time and that they had to take some time off before they could continue any other flight. The plane according to the departure desk lady was boarded in Bloemfontein. Apart from the departure desk lady who supp**** the initial information there was absolutely no further interaction by any other SAA staff member or any apology as to the delay of the flight. The TV/Monitor which was only updated about 30 minutes after we was suppose to depart there was the only interaction for your staff, the only ifo we received via this media was that the flight was delayed indefinitely. The flight eventually left at approximately 23h20, about 3h30 late with absolutely no apology or interaction from any of SAA staff. There was no human intervention in this whole process and a poor reflection on the national carrier and their service values.