POOR RESPONSE FROM REFUNDS DEPT.

24 WORKING days after I accidentally booked and cancelled a one way flight from SAA and I have had very little clarity or response as to if and when I would get back part of R16000 spent on tickets booked one-way, nd then also re-booked return flights on the same flight. On the 24th of October I received a mail from Nandipa Ngxambuza at customer service that my case *** has been forwarded to the Refunds dept. for immediate attention. This is now almost 4 weeks ago.On 12 November I received an email that my case has been forwarded to the refunds supervisor. I have phoned the refunds department twice all the way from Zambia, YES, I Fly frequently with SAA.On the site it said it could take up to 21 working days to resolve a refund and that there is a charge involved which I think was about R1000 per person. I booked one way tickets in error which cost us R16352.11(overdue waiting some refund/VALID RESPONS), a return ticket for my husband which cost R6148.72 which is still valid as well as the tickets re-booked for the same flight through my agent to the value of R25 096.69. A TOTAL OF R47597.52 spent. WHERE IS THE CUSTOMER SERVICE????? I NEED AN ANSWER AND MY REFUND PLEASE